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Shipping & Returns

Typical despatch timescale for ex stock items is within 24-48hrs but please remember polishing and extra finishing or alterations can add to this. If for whatever reason we do not have sufficient stock to complete your order you will be advised, more often than not you will be offered a split delivery [at our cost obviously]

If after advising a delivery date we find delivery of an item to us is to be extended we always do our absolute best to keep you informed.

Our freight is shipped by Royal Mail [first class post, first class recorded or special delivery by 13:00hrs service we do not use Royal Mail second class]. For very heavy items we use Hermes Courier service which will always require a signature upon delivery.

Royal Mail increased their charges yet again from March 31st 2014. The increases vary amongst the various classes and services Royal Mail supply but we are happy to announce we will absorb ALL increases for both our UK and International customers.

The shopping cart calculates the precise shipping rate for you but for information our shipping rates with effect from 30th April 2012 for delivery to UK postcodes are:

UK
Orders up to £23.50 = £3.50
Orders >£23.51-£100= 15% of order value to a maximum charge for UK delivery of £15 so orders shipped to UK postcodes with a value of >£100 will cost no more than £15 to ship irrespective of order value or weight.

Please click here for full details of our overseas shipping policy

Airmail to areas within the EU
Orders up to £30 = £7.50
Orders £30.01 - £40 = 22.5% of order value
Orders >£40.01 = 22.5% of order value plus £5.65 for signed for service

Airmail to rest of the world
Orders up to £30 = £10.50
Orders £30.01 - £40 = 34% of order value
Orders >£40.01 = 34% of order value plus £6.50 for signed for service

Please note final delivery time may depend upon local customs clearance.


Returns

We do our absolute best to provide all the information required in order for you to order the correct item. However we of course appreciate mistakes happen, particularly if you are ordering a lot of items. We like to keep things simple and straightforward and resolve any queries as soon as possible. If we supply an item incorrectly then we will send you the correct item without quibble. If you order an incorrect size or type we will of course exchange it [except polished, cut to length and specially produced items obviously] but we would ask you to contribute towards the return costs.

If you are returning for a replacement then please first phone or establish email contact concerning the issue. When posting be sure to obtain a free of charge certificate of posting from Royal Mail in case the parcel goes astray.

That's the straightforward summary of our returns policy as we said before we like nice and simple but if you for whatever reason need to see the fullest detail of our policy on refunds and exchanges here it is.

Returns Address

Inox Fasteners
Bond Road
Southampton
SO18 1LR
UK

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